Terms of service

Q: How can I contact customer support?

A: You can contact us via WhatsApp or email.

Phone: +852-4615-0479

Email: hpyyiiuu@gmail.com

Telegram: @ATVkart

Shipping and Delivery

Q: How long does it take to process and ship an order?

A: Delivery times vary depending on the delivery method chosen, typically 30-40 working days to receive your products.

Q: What delivery method do you use?

A: We use sea freight or trucking.

Q: Can I change my shipping address after placing an order?

A: There is a small window to correct an incorrect shipping address.

If you think you have provided an incorrect shipping address, please contact us immediately via WhatsApp or email.

WhatsApp:+852-4615-0479

Email: hpyyiiuu@gmail.com

Telegram: @ATVkart

Orders and Returns

Q: What should I do if my order contains pre-ordered or back-ordered items?

A: We will ship any available items immediately, and pre- or back-ordered items will be shipped as soon as they become available.

Q: What is the return policy?

A: You are responsible for return shipping costs after placing your order. For more information, see our refund policy.

Q: What if my parcel is lost or stolen?

A: We are responsible for lost or stolen packages. If your tracking information indicates that your parcel has been delivered but you have not yet received it, please report it to your shipping company. If you have further questions, please contact our Customer Support team.

whtasAPP: +852-4615-0479

Email: hpyyiiuu@gmail.com

Telegram: @ATVkart

Q: How can I track my order?

A: You can track your order using the tracking information provided on our tracking page.

If you have any other questions, please feel free to contact our customer support team:

whtasAPP: +852-4615-0479

Email: hpyyiiuu@gmail.com

Telegram: @ATVkart